Frequently Asked Questions
To assist you, we have assembled a list of questions that you might have. After reviewing the information below, if there are any additional questions that you have, please contact one of our customer service representatives.
What is our Return Policy?
Returns should be…
1) Made within 30 days
2)Returns after 30 days will be subject to a 15% refinishing and inspection charge.
3) Products must be in their original envelope and in their original condition.
4) Special order items are not returnable
5) For your protection, all returns must be packaged securely and sent by insured freight.
6) All returns require an RA number issued by customer service.
Are special order items returnable?
No, special order items are not returnable.
Does W.R. Cobb have same day shipping?
Yes, the majority of our items are available for same-day shipment if the order is placed by 3:00 PM EST.
Are products stocked?
Yes, we have one of the largest ready-to-ship inventories.
Are there minimum order quantities?
No, there are no minimum order quantities on stock items.
Are there minimum order values?
No, there is no minimum order value on stock items.
On custom order products, are these minimum order quantities?
Yes, there are many factors that determine what a minimum order quantity is for a product – please contact your customer service representative for further information.
Is expedited shipping available?
Yes, expedited shipping options are available. If you are interested in this option, please contact Customer Service and they will provide you with the methods that are available based on your required date.
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